How the former head of Disney’s Imagineering sees the future of architecture

Barbara Bouza went from architecture to Imagineering and back again. A trained architect who spent nearly 19 years working on building projects for the world’s largest architecture and design firm, Gensler, Bouza made an unconventional career pivot in 2020 when she became president of Walt Disney Imagineering, the famed division of the Disney corporation focused on theme parks, experiences, and future technologies.

After four years of navigating pandemic closures, updating theme parks around the world, and debuting new cruise ships, she’s now coming back to her roots in architecture and taking on a new role as executive director of market strategies and growth at the architecture and engineering firm CannonDesign.

With this unique background, she has some ideas about how the architecture industry can broaden its approach by creating multifunctional spaces where people can live, work, and play. Her time at Imagineering has shown her that designing places for people requires thinking about the wide range of different users of a space—whether within the confines of a theme park or in more of a real-world setting like a workplace or an educational facility.

But a theme park is also a real place. Going from working on architecture projects for Gensler to theme park projects for Disney was less of a jump than most people would think, Bouza says. “You go out to a job site at a park for an attraction, and it’s very similar. Similar consultants, similar contractors, but not so much steel that is straight. It is all over the place because we’re turning people upside down. But they’re the same ideas around safety and quality,” she adds. “The process is very similar, but with a lot more disciplines integrated.”

The approach, though, is much different than the way a traditional architecture firm works. Within Imagineering, Bouza says there were between 100 and 120 different disciplines that might get involved in any given project. She sees the opportunity for an architecture firm like CannonDesign to include more types of expertise on its projects.

Hiring Bouza is part of the firm’s strategic long-term vision to diversify the services it offers clients, beyond the few years it takes to design and build a building. “The silo-ization in the profession is a missed opportunity to really address some big problems with our clients,” says Brad Lukanic, CannonDesign’s CEO. He says Bouza will help the firm figure out what new design services it can offer, and help clients to “articulate a very cohesive vision for things that really aren’t known yet because technologies are evolving, and experiences are evolving.”

There is some precedent for Bouza’s career shift. In 2023, Bob Weis, Bouza’s predecessor at Imagineering, made a similar jump to architecture, joining Gensler as its global immersive experience design leader.

Bouza’s new role won’t be about bringing Imagineering into architecture, but rather exploring the ways that architecture and design services should be changing to meet new client demands. She says that requires thinking more expansively about how a place can serve people and create a venue for new ideas. “Being at Disney was like getting a PhD in this idea that there are other aspects of what we call the built environment,” she says.

Pulling on her Imagineering experience of developing a new cruise ship, Wish, and launching World of Frozen at Hong Kong Disneyland, Bouza says she learned a lot about designing for the varied experiences of every participant in a space, from the families on vacation to the performers roaming the theme park to the maintenance crews working behind the scenes. She also embraces the immersive nature of the Disney approach and sees ways that architecture projects can do more to engage their users beyond the basics of the design brief.

“[Imagineering] is so story driven. And that’s one area that I really want to see more in architecture,” she says. “I think the storytelling out there can be very strong. I think the execution of the work is strong. But I think where we really need to look is the science behind it, because guest behavior, consumer behavior, is really evolving.”

After years building very different kinds of projects, Bouza says she’s happy to be back in the architecture world. “It’s like riding a bike,” she says.