Salesforce Unveils New Pricing Plans to Boost Small Business Growth

Salesforce has announced significant updates to its product offerings, aimed at making advanced artificial intelligence (AI) tools more accessible for businesses of all sizes. With a growing emphasis on customer success, the platform is positioning itself as a crucial ally for small businesses looking to innovate and improve operations.

AI is no longer merely an optional tool—it’s becoming an essential component for driving business results. “Empowering every employee with AI isn’t just an advantage—it’s a strategic imperative for driving customer success,” said Salesforce. By investing in these new features, small business owners can expect to enhance productivity and make informed decisions more swiftly.

The new offerings include updates to Agentforce, Customer 360 Apps, and Slack, simplifying the implementation of AI into daily operations. Here are the key benefits that small business owners can expect from these enhancements:

With the launch of Agentforce add-ons and Agentforce 1 Editions, businesses will have access to unlimited generative AI usage. This functionality allows employees to leverage AI tools without the restrictions of usage caps. Small businesses should note that the starting price for these add-ons is $125 per user per month, making it a cost-effective option for those looking to maximize efficiency.

Additionally, the Agentforce platform comes equipped with templates specific to various roles and industries. For example, businesses in the financial sector can utilize a banking service assistant template, while those in healthcare may benefit from a patient services template. This customization enables small businesses to quickly implement solutions tailored to their sectors, potentially accelerating their time to value.

AI-powered analytics, especially with tools like Tableau Next, will facilitate data-driven decision-making across teams. Small business owners can use these insights to respond more effectively to customer needs and market conditions, creating a competitive edge in their respective fields.

However, small business owners should prepare for some upcoming changes. On August 1, 2025, pricing for the Enterprise and Unlimited Editions of key Salesforce products will increase by an average of 6%. While the cost may reflect the continuous innovation within Salesforce’s offerings, businesses must evaluate whether the increased investment aligns with their growth strategies.

There are also updates to Slack plans, with new AI features that will be available to all paid plans. For instance, Slack now allows businesses to deploy multiple employee-facing AI agents, enhancing collaboration and communication. The Business+ plan pricing has been adjusted to $15 per user per month, and an Enterprise+ plan that includes upgraded security features has been introduced. For those wanting to connect their work seamlessly, Salesforce channels in Slack will allow for real-time conversations about customer data, accessible both in Slack and Salesforce.

While these enhancements offer significant benefits, small business owners should weigh the practicality of implementing such technologies amidst tight budgets and resource constraints. The initial investment in AI tools may seem daunting, particularly for those hesitant about adopting new technologies.

All newly updated prices and options are readily available on Salesforce’s pricing page. Small business owners are encouraged to explore these offerings and consult with their Salesforce account representatives to tailor the solutions to their unique needs.

Salesforce’s commitment to facilitating innovation for all businesses creates opportunities for small companies to leverage advanced tools typically reserved for larger organizations. As AI technology continues to evolve, early adoption might just be the key to a small business’s success in an increasingly competitive market.

For more detailed information, refer to the original Salesforce press release.

Image Via Salesforce

This article, "Salesforce Unveils New Pricing Plans to Boost Small Business Growth" was first published on Small Business Trends